Cancel or reject a booking
Handle overbooking or house-rule issues and keep guests in the loop.
Organizers can decline or cancel bookings when a table is no longer available or a guest breaks house rules. If you decline a paid booking, the guest gets a full refund, including the Lovix Service Fee. You're charged the refund, the refunded fee and any processing costs that can't be recovered.
How it works
- Go to Bookings and open the booking.
- Pick the action that fits your policy (reject a pending booking, cancel a confirmed one, and so on). Check the refund summary before you confirm. If the charges are more than your balance, your balance goes negative and is offset against your future sales.
- Add an internal note if your team tracks reasons. The guest automatically gets a status update and a refund notice.