Organizer support
We're here to help you run your nights on Lovix
Putting out your first night, working with promoters, or handling check-in at the door? Our team gets back to you fast with real, practical help.
What to expect
- Real replies from the Lovix team within one working day
- Priority help for live events, door issues, and guest problems
- Hands-on help getting your organizer account and first event live
Get in touch
Email us the full story. We help organizers, promoters, and door staff keep nights running smoothly.
Email support
Tell us what's going on, attach any files, and we'll get back to you with a detailed answer.
Support for marketplace organizers
Our team knows nightlife and knows Lovix inside out. We'll help you get discovered, take bookings, and run live nights.
Account access
- Sign-in code delivery issues or locked accounts
- Managing organizers, managers, promoters, and hostess access
- Updating primary contact details for your organizer profile
Getting started
- Creating an organizer account and publishing your first event
- Inviting promoters and hostesses to collaborate
- Getting guests to discover your nights in the marketplace feed
Payouts and legal
- Guest payments, payouts, and tax documentation
- Organizer terms, refunds, and marketplace policies
- Questions about fees on ticket and table sales
Integrations
- Connecting to marketing or guest communication tools
- Troubleshooting API credentials and rate limits
- Receiving webhooks for booking and guest updates
Preparing for a live event or urgent launch?
Say it's urgent in your message and include your event date. Nights coming up soon and issues hitting guests go to the front of the line.
Monday to Friday, 08:00-20:00 (GMT+2)
For platform outages during a live event, email support@joinlovix.com with “LIVE EVENT” in the subject or dial +972 77 200 2111 and choose option 1.
What to include in your request
- Your organizer or venue name and the teammates involved
- A short summary of the issue or goal, plus anything you've already tried
- Links, screenshots, or booking details that help us see what happened
Looking for step-by-step guides? Visit the Help center to search articles and browse topics.