Organizer Terms

Organizer / Event Creator Terms

These terms apply when you create, publish, manage, and market events, sell tickets or tables, and receive payouts through Lovix, a platform operated by Nexo Labs LLC. They supplement the Terms of Service. Creating events does not require a monthly software subscription.

Marketplace relationship

  • You set face prices, event details, capacity, admission rules, and marketing materials. You are the Event Organizer; Lovix is the platform.
  • Lovix collects ticket and table payments from buyers, on the website and in the mobile apps, through Stripe. We then pay you net amounts through Stripe Connect according to the payout schedule. Event Room purchases made through Apple or Google are Lovix revenue and are not shared with organizers.
  • Payouts are made to your Stripe connected account. By onboarding you also accept the Stripe Connected Account Agreement, which governs your relationship with Stripe.

Fees and commissions

  • There is no recurring B2B SaaS access fee to publish events. Lovix earns the Lovix Service Fee on each paid ticket or table, as shown in the product and described in the Terms of Service. The Lovix Service Fee is a charge for the Lovix platform service: booking and order processing, platform infrastructure, payment orchestration, customer support, account management, fraud and risk controls, and eligible Event Room features. It is not a payment-processing or transaction fee charged by a bank or card network.
  • Default rates currently applied: for Israel, a fixed amount plus a percentage of face per paid ticket (presently one Israeli shekel plus ten percent); for other markets, a percentage of face (presently ten percent).
  • For each event you choose who pays the Lovix Service Fee: the buyer, on top of face value (the default), or you, out of face value. When you absorb it, the buyer pays face value only and the Lovix Service Fee is deducted from your revenue on that sale. The buyer always sees one final price. A change to this setting applies to new sales only; each booking keeps the setting in force when it was made.
  • On a direct sale (no promoter attribution) you receive the ticket face, minus the Lovix Service Fee when you absorb it, refunds, chargebacks, your refund liabilities described below, and other recorded adjustments.
  • Promoter commissions, if a sale is attributed to a promoter link, are deducted from ticket face according to the rate configured for the event (current default five percent), or a personal rate you set for a promoter approved for the event, within the range Lovix allows (presently five to eighty percent). You may also turn promoter commission off for an event. The rate is fixed on each booking at the time of purchase. Lovix does not take an additional percentage of that promoter commission. When you absorb the Lovix Service Fee, the promoter commission on a sale is limited so that the commission and the fee together never exceed the face value. Managers, hostesses, and door staff do not receive a sales allocation unless a dedicated staff-commission feature is later enabled.
  • Lovix bears the payment-processing cost of each sale out of the Lovix Service Fee; it is not deducted from your face value. The Lovix Service Fee is calculated on the face value after any coupon and is never less than the estimated processing cost of the charge.
  • Coupons you create reduce the face value, and therefore your revenue, the Lovix Service Fee, and any promoter commission on that booking.
  • A change in rates does not change the face value, Lovix Service Fee, or promoter rate recorded on bookings already made. Your liability on a refund is determined under the refund rules in effect when the refund is made.

Free tickets and minimum table price

  • You may publish free tickets. The guest pays nothing to Lovix for a free ticket. You are charged a fixed free-ticket fee for each guest on a free booking you approve: presently one Israeli shekel per guest for events in Israel, and a comparable fixed amount in other currencies. The amount is shown in the dashboard before you save an event with a free ticket. The fee also applies when a full-discount coupon makes a ticket or table free. For a table, the fee is charged for the booker and each invited guest.
  • The free-ticket fee is recorded against your Lovix balance when you approve the booking and is not refunded if the guest later cancels or does not attend. It is deducted from your future revenue and may make your balance negative, as described below.
  • You may not charge guests for admission on a ticket published on Lovix as free, whether at the door, by bank transfer, through another payment app, or in any other way outside Lovix. You may not publish a ticket as free while requiring an entry fee, cover charge, or minimum purchase as a condition of entry. If your event has an entry charge, publish it as a paid ticket. Lovix may remove an event, suspend payouts, and suspend or close your account if you breach this rule.
  • Each table must be priced at or above the minimum table price shown in the dashboard: presently one hundred Israeli shekels per table for events in Israel, and a comparable amount in other currencies.

Payouts

  • Payouts require completed Stripe Connect / identity verification as required in your country.
  • Sale proceeds generally become eligible for payout three (3) days after the event ends, according to the schedule shown in the product, subject to refunds, chargebacks, reserves, payout holds, a negative balance, and minimum thresholds. There is presently no minimum payout for organizers. The minimum payout for promoters is presently fifty US dollars (USD 50), and a smaller amount carries over to a later payout.
  • When you cancel an event, payouts for that event are placed on hold until customer refunds have been processed, and any pending payout for that event may be cancelled. Lovix may also hold payouts while a payment dispute or chargeback related to your listings is open.
  • Payouts are sent in US dollars. Your balance is kept in the event currency. Each sale is converted at the rate at which Stripe converted that payment, and a refund at the rate of the refunded payment. Stripe converts the payout into the currency of your bank account, and Stripe’s currency-conversion and cross-border fees are deducted from the amount you receive. Lovix does not cover those fees.

Payout account and account restriction

  • You may publish events and sell before you connect a payout account. Your share accrues in your Lovix balance until it can be paid out.
  • If a payout to you fails because you have no connected payout account, or because Stripe has disabled payouts on your account, your organizer account is restricted until Stripe enables payouts. While restricted, ticket sales for all your events are paused, and you cannot, for example, create venues, create, edit, or duplicate events, invite managers or hostesses, approve promoters, create coupons, or buy event marketing. You keep access to finance, profile, and settings, and you can cancel an event with refunds to buyers.
  • The restriction ends automatically when Stripe enables payouts on your account. The amount that could not be paid stays in your balance and is paid in a later payout.

Refunds and your liability

  • You must honor refunds when an event is canceled or when you direct Lovix to refund.
  • When a refund is caused by you or your venue, including when you cancel the event, when you or the venue decline a booking or do not approve it before the event ends, when a valid guest is refused entry for a reason on your side (for example capacity, the event not being held, or a staff error), or when your account is blocked, the customer receives a full refund including the Lovix Service Fee. In those cases you are responsible for the refunded face value, the refunded Lovix Service Fee, and the payment-processing costs that Lovix cannot recover. Lovix does not bear those amounts. When you absorbed the Lovix Service Fee, the customer receives the full price they paid, you are responsible for that price and the processing costs, and the fee you absorbed is not returned to you.
  • When a guest cancels on their own within the self-service window, the Lovix Service Fee is not refunded. If the guest paid the fee on top, the guest receives face value and you are responsible for the refunded face value. If you absorbed the fee, the guest receives face value minus the Lovix Service Fee and you are responsible for that amount, so the cancellation does not cost you more than you received.
  • When a guest is refused entry for a reason on the guest’s side (for example an invalid or already-used ticket, age or ID requirements, intoxication, conduct, or a rules violation), no automatic refund is issued. Door staff must record an accurate refusal reason. Lovix may review a refusal and reclassify it, and a reclassification may lead to a refund for which you are liable.
  • When a refund is caused by Lovix (for example a payment taken because of a system error, or a payment identified as fraudulent), the refunded face value is reversed from your balance, because you are not paid for a ticket that was refunded, and Lovix bears the refunded Lovix Service Fee and the processing cost. When you absorbed the Lovix Service Fee, Lovix returns it to your balance. A payment that could not become a booking (for example a duplicate payment, or a payment completed after the event sold out) is refunded to the buyer in full and does not affect your balance.
  • When a ticket is refunded for any reason, the promoter commission on it is reversed.
  • Refund liabilities, chargebacks, and adjustments are recorded against your Lovix balance, even if the related sale has already been paid out.

Negative balance and offset

  • If your liabilities exceed your available balance, your Lovix balance may become negative. A negative balance is offset against your future Lovix revenue, in the same currency, before any new payout is made to you.
  • Lovix may also recover a negative balance by other lawful means available under these terms and the Stripe Connected Account Agreement, including by requesting payment from you.

Chargebacks and disputes

  • Chargebacks, disputes, and fraud associated with your listings may reduce future payouts or reserves. If a dispute is lost, the disputed face value is charged to your balance, and Lovix bears the dispute fee charged by Stripe. If a dispute is won, the amounts are restored. You remain responsible for the accuracy of your events and for amounts reversed due to your listings.

Event accuracy, permits, and content

  • You must have legal permission, required permits, and venue rights to hold and advertise the event.
  • Event details, prices, age restrictions, and advertising material must be accurate and lawful. You retain ownership of your content and grant Lovix a license to host and display it to operate the marketplace.
  • Guest and customer data received through Lovix may be used only for legitimate event operations (admission, customer service). Do not sell or misuse that data.

Paid event sponsorship

  • You may purchase paid sponsorship that places an event in sponsored slots on the Lovix home feed for the number of days you select at checkout. The price per day and the allowed day range are shown before you pay.
  • A completed sponsorship payment is non-refundable. You may cancel an active sponsorship in the dashboard. Cancellation removes the event from sponsored slots immediately. It does not refund, credit, or prorate the amount already paid, except where mandatory law requires otherwise.
  • Sponsorship does not guarantee ticket sales, attendance, or placement ahead of every other sponsored event. Placement ends when the paid window ends, when you cancel, or when the event ends, is cancelled, or is no longer publicly listed. None of those events creates a refund.

Last updated: October 25, 2026. Lovix is a platform operated by Nexo Labs LLC.