Clear guidelines for a trusted events marketplace

Lovix is a service and brand from Nexo Labs LLC. These Terms govern your use of the Lovix mobile app, website, and B2B event management platform. By continuing to use the Services you agree to the Terms below. Last updated: October 25, 2026.

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Lovix is operated by Nexo Labs LLC, a Wyoming Limited Liability Company (File No. 2025-001825198). Email us to request a signed copy or ask legal questions about these Terms.

support@joinlovix.com

1. Your relationship with us

These Terms form a legally binding agreement with Nexo Labs LLC, which operates the Lovix service and brand. Lovix is not a party to the underlying commercial relationship at the physical venue; it is a software platform and intermediary between guests and Event Organizers, offered through consumer and organizer-facing experiences.

B2C mobile platform for guests to discover nightlife events, buy tickets or tables, access event rooms, and (if they opt in) meet other attendees through matching and chat.
B2B web platform for Event Organizers (promoters, organizers, and venues) to create, publish, manage, and market events. Creating and publishing events does not require a monthly software subscription.
Lovix is a marketplace intermediary. It does not own or operate venues and does not guarantee the quality, safety, legality, attendance, performance, or outcome of third-party events unless Lovix itself is expressly the Event Organizer for that event.

Use of the Services is also governed by our Privacy Policy and any Community Guidelines we publish.

2. Accepting the Terms

You can form a binding contract and agree to comply with these Terms.
You consent to our Privacy Policy and, where applicable, Community Guidelines.
If acting on behalf of an organization, you have authority to bind the entity, which is fully responsible for activity under its Lovix account.
These Terms include, and incorporate by reference, the Purchase Terms, the Refunds & Cancellations policy, and, if you create or manage events, sell tickets, promote events, or receive payouts through Lovix, the Organizer Terms. By accepting these Terms you also accept those documents as in effect at that time. If a provision of those documents conflicts with these Terms on the same subject, the more specific document governs for that subject.

Keep a copy of these Terms for your records. Users under 18 must have parental or guardian consent.

3. Changes to the Terms

We may update these Terms for new features, product changes, or legal reasons. We will update the “Last Updated” date and may provide additional notice for material updates. Continued use means you accept the revised Terms.

4. Your account

Provide accurate, up-to-date registration information.
Safeguard login credentials and notify support@joinlovix.com of unauthorized access.
Accept responsibility for all activity under the account.
Understand that Lovix may suspend or terminate accounts that violate policies or create risk.

Accounts may be suspended or terminated for violations. To delete your account email support@joinlovix.com.

5. Your use of our Services

Illegal or unauthorized use

Using the Services if you cannot legally agree to the Terms.
Engaging in unlawful, harmful, fraudulent, or misleading activity.
Impersonating others or creating fake accounts.
Trying to access accounts that are not yours.

Misuse & technical abuse

Using bots, scripts, or crawlers without written consent.
Reverse engineering, decompiling, or deriving source code.
Modifying or creating derivative works without approval.
Selling or commercially exploiting the Platform outside permitted use.
Interfering with normal operations or bypassing security controls.

Harmful or prohibited content

Violent, hateful, harassing, or discriminatory content.
Threats, incitement, or self-harm promotion.
Sexual content involving minors or violating child protection laws.
Sharing private information without consent.
Infringing intellectual property or privacy rights.
Uploading malware, viruses, spam, or misleading promotions.

Content or behavior that breaks these rules may be removed, and access may be restricted at our discretion.

6. Fees, commissions, and platform charges

By using Lovix as an Event Organizer or as a promoter, you agree to the fee structure below for ticket sales processed through the platform, unless we have agreed different rates with you in writing (for example, a custom commercial agreement).

Event Organizers and ticket sales

Lovix is not a monthly subscription platform for businesses. Organizers create and publish events without a recurring software-access fee. For paid tickets and tables, Lovix charges a Lovix Service Fee. For each event, the organizer chooses who pays it: the guest, on top of the face price, or the organizer, out of the face price, in which case the guest pays the face price only. The price shown to the guest on the event page and at checkout is always the final price. The Lovix Service Fee is a charge for the Lovix platform service (booking and order processing, platform infrastructure, payment orchestration, customer support, account management, fraud and risk controls, and eligible Event Room features); it is not a payment-processing or transaction fee. Current default rates applied in the product are, for events in Israel, a fixed amount plus a percentage of face value (presently one Israeli shekel plus ten percent per ticket), and for other markets a percentage of face value (presently ten percent, with any fixed component as configured). Free tickets (face value of zero, including tickets made free by a full-discount coupon) do not incur a Lovix Service Fee for the guest. Instead, the organizer is charged a fixed free-ticket fee for each guest on a free booking the organizer approves (presently one Israeli shekel per guest for events in Israel, and a comparable fixed amount in other currencies, shown in the dashboard before the event is saved); this fee is recorded against the organizer’s Lovix balance. Tables must be priced at or above the minimum table price shown in the dashboard (presently one hundred Israeli shekels per table for events in Israel). On a direct sale (no promoter attribution), organizer proceeds equal face value minus the Lovix Service Fee when the organizer absorbs it, refunds, chargebacks, refund liabilities, and other adjustments recorded in our systems. On a promoter-attributed sale, the promoter commission is taken from face value and the organizer receives the remainder, subject to the same adjustments. When a refund is caused by the organizer or venue (for example an event cancellation, a declined or unapproved booking, or a valid guest refused entry for a reason on the organizer’s side), the organizer is responsible for the refunded face value, the refunded Lovix Service Fee, and non-recoverable payment-processing costs; these amounts may make the organizer’s balance negative, and a negative balance is offset against future revenue before any new payout, as described in the Organizer Terms. The Lovix Service Fee is calculated on the face value after any coupon and is never less than the estimated payment-processing cost of the charge, so on low-priced tickets it may exceed the stated percentage. Lovix bears the payment-processing cost of each sale out of the Lovix Service Fee. A change in rates does not change the face value or Lovix Service Fee recorded on bookings already made. Stated rates may vary by written agreement and may change as described below.

Paid event sponsorship

Organizers may purchase paid sponsorship that places an event in sponsored slots on the home feed for the number of days selected at checkout. The price is shown before payment. A completed sponsorship payment is non-refundable. You may cancel an active sponsorship in the dashboard, which removes the event from sponsored slots immediately and does not refund, credit, or prorate the amount already paid, except where mandatory law requires otherwise. Sponsorship does not guarantee sales, attendance, or placement ahead of every other sponsored event. Further detail is in the Organizer Terms.

Promoters

When a ticket sale is attributed to your promoter tracking link, we record a promoter commission equal to the configured share of that ticket’s face value (current default: five percent (5%), or the rate set on the event, or a personal rate the organizer sets for you, within the range Lovix allows). That commission is deducted from the organizer’s ticket revenue. Lovix does not charge an additional percentage on the promoter’s commission. Managers, hostesses, and other door staff are operational roles and do not receive a sales allocation unless a dedicated staff-commission feature is later enabled. Promoter amounts are credited toward payout after the event, subject to refunds, chargebacks, minimum thresholds, payout schedules, Stripe Connect onboarding, and the payment rails shown in the product. The minimum promoter payout is presently fifty US dollars (USD 50); a smaller amount carries over to a later payout. If a ticket is refunded, the promoter commission on it is reversed. Payouts are sent in US dollars, and Stripe’s currency-conversion and cross-border fees reduce the amount you receive. If a payout to you fails because you have no connected payout account or Stripe has disabled payouts, you cannot create new tracking links, open point of sale, or request more events until Stripe enables payouts; your existing links keep working and your commission keeps accruing.

Changes, taxes, and questions

We may adjust these rates or introduce fees for new capabilities. We will update these Terms and/or provide notice as described in Section 3. Continued use after the effective date of changes constitutes acceptance, except where mandatory law requires otherwise.
Stated fees are exclusive of applicable taxes, duties, or levies unless we say otherwise.
For questions about how amounts appear in your dashboard or payouts, contact us at support@joinlovix.com.

7. Purchases, payment processing, refunds, chargebacks, and reversals

This Section governs your payment for paid transactions offered through the Services (including, where available, event tickets, paid bookings, table fees, Event Room access, and similar charges). Ticket and table purchases, on the website and in the Lovix mobile apps, are processed for Nexo Labs LLC, a United States company, using Stripe, Inc. and its payment partners (card, Apple Pay, or Google Pay where available), and are charged in the currency of the event. In-app purchases through the Apple App Store and/or Google Play (coordinated with RevenueCat, Inc.) apply only to Event Room access: a one-time Event Room entry and an optional monthly auto-renewing Event Room subscription, which are billed, renewed, cancelled, and refunded under the store’s terms. The Event Organizer sets the event offer; Nexo Labs LLC, through the Platform, collects or records payment, allocates proceeds, and initiates, coordinates, or records refunds, partial refunds, and reversals in accordance with this Section, the product rules, the Refunds policy, store or card-network rules, and applicable mandatory law. This Section 7 is to be read together with Section 6 (fees and commissions) and with Section 9 (physical venue access and intermediary status).

Authorization. By completing a ticket or table payment, you authorize us and Stripe to charge the selected payment method for the amount shown at checkout, plus any applicable taxes. The price shown is held for a limited time (currently about fifteen minutes in the app and about thirty minutes on the website); if it expires, a new price is shown before any charge. Payments are charged in the event currency; your bank or card issuer may apply exchange rates or foreign-transaction fees, which Lovix does not control. By completing an Event Room purchase in the app, you authorize Apple or Google and their billing systems (with RevenueCat as our in-app purchase coordinator) to charge your store account, including recurring charges for an auto-renewing subscription until you cancel it in your store account. Payment and transaction data are used as described in the Privacy Policy and the relevant processor’s or store’s terms.
No advice of tax or regulatory treatment. Stated prices and fees are not tax advice. You are responsible for your own tax reporting and for determining whether a transaction is a taxable supply in your situation.
Refunds and credits processed by the Platform. Where a refund, full or partial, is required or selected under the Refunds policy, we process it through Stripe to the original payment method used for the ticket or table. Refunds of Event Room purchases are handled by Apple or Google under their policies. The time for funds to reappear may depend on your card issuer, bank, weekend or holiday cutoffs, and settlement cycles. We do not control those timelines; if you have not received a confirmed refund after a reasonable period, contact us at support@joinlovix.com with your booking or payment reference.
Event cancellations, declined bookings, and refusals of entry. If an Event Organizer cancels an event, if a booking is declined or not approved before the event ends, or if you are refused entry for a reason on the Event Organizer’s or venue’s side, you receive a full refund including the Lovix Service Fee, as described in the Refunds policy. If you are refused entry for a reason on your side (for example an invalid or already-used ticket, age or ID requirements, intoxication, conduct, or a rules violation), no refund is issued automatically, although Lovix may review the refusal. If an event is rescheduled or materially altered, your remedies are determined by the Event Organizer’s policy and the functionality we implement for that event, subject to mandatory consumer, distance-selling, and ticket rules that may apply to you. Except as stated in the Refunds policy or required by mandatory law, we are not an insurer of the event taking place.
User-requested changes. If you request a change or refund that is not automatically supported in the app, you must use the in-product tools or our support team. We may require verification and may reject requests that are abusive, untimely, or inconsistent with the Event Organizer’s published rules, fraud or abuse policy, or these Terms.
Guest-initiated booking cancellations. When the app offers self-service cancellation for a paid ticket or booking, you may cancel until four (4) hours before the scheduled event start time shown for that event (or, if a separate doors or arrival time is displayed for the event, before that time). When you choose to cancel within this window, Lovix refunds what you paid minus the Lovix Service Fee: the face value when you paid the fee on top of it, or the face value minus the Lovix Service Fee when the price already included it. The Lovix Service Fee is not refunded, except where mandatory law requires otherwise. After that cutoff, in-app self-service cancellation is disabled; any refund or change is subject to the Refunds policy, the Event Organizer’s policy, mandatory law, or review by our support team as described above. No-shows and mistaken purchases after the cancellation window do not, by themselves, create a refund right, except where mandatory law requires otherwise.
Chargebacks and payment disputes. For Stripe purchases, you agree to attempt in good faith to resolve payment issues with us or with the Event Organizer (as appropriate) before initiating a card chargeback or “buyer protection” claim, when such informal resolution is reasonable. If a chargeback or similar reversal is filed, we may provide the processor and the financial institution with information about the transaction, update booking, payout, and fee records, suspend or set off access where permitted, and recover amounts incorrectly reversed. Inappropriate, repetitive, or fraudulent chargebacks or disputes may result in account closure or other enforcement. Event Room in-app purchases are subject to Apple’s and Google’s refund and dispute processes rather than card chargebacks through Lovix.
Relationship to Section 6. Platform fees, promoter commissions, and net proceeds, including adjustments for refunds, partial refunds, and chargebacks, are as described in Section 6 and as reflected in our systems; nothing in this Section 7 rewrites the economic allocation except as processing and processor rules require.
Liability. To the maximum extent permitted by law, we are not liable for banking delays, processor outages, or foreign-exchange differences that affect the timing or amount of a credit to your account; our aggregate liability for payment and refund issues remains subject to the limitations in Section 13 (Limitation of liability).
Mandatory law. If the laws of your place of residence or the place of payment include rights that cannot be contractually limited (including certain cooling-off, disclosure, or refund rights for consumers), those provisions prevail over inconsistent language in this Section 7 in the required scope; the rest remains in full force to the maximum extent permitted.
Event Room purchases. Event Room entry and the Event Room subscription are digital services purchased through Apple or Google. If venue staff (including a hostess) refuse your entry at on-site check-in, your access to that event room ends. Refunds of Event Room purchases are decided by Apple or Google under their policies, except where mandatory law requires otherwise.

Lovix content

Software, code, designs, interfaces, logos, trademarks, text, graphics, and visuals belong to or are licensed by Lovix and are protected by intellectual property laws.

Limited, revocable license to use the Services for personal or legitimate commercial purposes when following these Terms.
No copying, distributing, public display, or trademark usage without written consent.

User content

User Content includes any text, media, event information, chat messages, or profile data you share.

You retain ownership but grant Lovix a worldwide, royalty-free, transferable, sub-licensable license to host, use, reproduce, display, and adapt the content to operate and improve the Services.
You must have the rights to the content you share. We may remove content that violates these Terms or law.

8. Event rooms, matching, chat & communication

Event rooms let guests associated with an event interact around that event. General chat and, where offered, an optional matching experience (shown in the app as Dating) are event-based social features, not a standalone dating service. Treat other attendees respectfully.

If you opt in to matching, certain profile information (such as name, photos, bio, age, and gender) may be visible to other consented attendees in that event room.
Chat messages, photos, and other content you share are user-generated. Do not harass, spam, impersonate others, share hate or abusive content, or post sexual or otherwise inappropriate content.
You may report other users or content through in-app tools. We may review communications for safety, moderation, or legal reasons where permitted.
We may remove content, remove you from an event room, restrict features, suspend, or terminate accounts for violations of these Terms or our Community Guidelines.

9. Physical venue access, on-site experience, and our intermediary role

Lovix provides software that helps Users discover, reserve, and interact with events and Event Organizers. We do not own or operate physical venues, act as a doorman, or provide on-site security. Physical admission, line management, and what happens at the door or inside the venue are the sole responsibility of the Event Organizer and the venue operator. Lovix and Nexo Labs LLC act only as a technology intermediary between you and those third parties, except as mandatory law may require otherwise.

Lovix is a technology platform and marketplace intermediary, not a party to your right to enter or remain at a physical location. The Event Organizer and venue operator (not Lovix) control real-world access, capacity, and safety.
The Event Organizer and venue operator are solely responsible for on-site access and enforcement, including identity checks, age rules, security, health and safety, dress codes, conduct rules, and removal from the premises.
A reservation, ticket, RSVP, guest list entry, or similar record in the Services is not, by itself, a guarantee of admission if the Event Organizer, venue, or law requires other proof, payment, or conditions at entry. However, an Event Organizer may not require payment for admission on a ticket published on Lovix as free; if you are asked to pay at the door for a free ticket, please report it to us.
Disagreements and claims about physical entry, on-site treatment, or conditions at a venue are between the User and the Event Organizer, venue, and (where applicable) public authorities, not with Lovix or Nexo Labs LLC, to the maximum extent permitted by law.
Lovix may display or forward event, venue, and on-site information supplied by others; the Event Organizer remains responsible for its accuracy in the real world at the time of the event.
Event room access (where offered) may require on-site approval by venue staff (including a hostess) at check-in. If entry is rejected at check-in, digital access to the event room is revoked. Whether a ticket or table is refunded depends on the reason for the refusal, as described in the Refunds policy; Event Room purchases are refunded only under Apple’s or Google’s policies, to the maximum extent permitted by law.

10. Event Organizer responsibilities

Provide accurate venue and event details, including contact information, times, prices, and admission rules.
Obtain required permits, licenses, and venue rights before publishing an event, and keep advertising materials accurate and lawful.
Remain responsible for actions of employees, contractors, or team members using the account.
Use guest and customer data solely for legitimate event-related purposes and comply with privacy laws. Never sell or misuse User data acquired via Lovix.
Do not charge guests for admission on a ticket published on Lovix as free, whether at the door or anywhere else outside Lovix, and do not publish a ticket as free while requiring an entry fee, cover charge, or minimum purchase as a condition of entry. If an event needs an entry charge, publish it as a paid ticket on Lovix. A violation may lead to removal of the event and suspension or termination of your account.
Honor refunds when an event is canceled or when you direct Lovix to refund; record accurate refusal reasons at the door; bear the refunded face value, the refunded Lovix Service Fee, and non-recoverable processing costs of refunds caused by you or your venue; accept payout holds and the offset of a negative balance against future revenue; accept that if a payout fails because you have no connected payout account or Stripe has disabled payouts, ticket sales for your events are paused and your organizer account is restricted until Stripe enables payouts; accept that payouts are sent in US dollars and that Stripe’s currency-conversion and cross-border fees reduce the amount you receive; and remain responsible for chargebacks and fraud associated with your listings, as described in these Terms and the Organizer Terms.
Comply with all applicable laws related to events, venues, safety, and privacy.

11. Safety, moderation, and enforcement

We may take the following actions without prior notice to protect users, Event Organizers, or the platform:

Remove or limit access to content.
Restrict or suspend features.
Suspend or terminate user or organizer accounts.
Take legal or technical steps to protect the Platform.
Work with law enforcement when required or to prevent harm.

12. Disclaimers

Services are provided “AS IS” and “AS AVAILABLE” without warranties.
We do not guarantee uninterrupted, secure, or error-free operation.
We are not responsible for whether events occur as described or for the conduct of Users or Event Organizers.
Lovix is a platform and not a party to agreements between Users and Event Organizers for venue, admission, or on-site experience.
Lovix and Nexo Labs LLC do not control physical venues, door policies, on-site services, or venue staff. Those are solely the responsibility of the Event Organizer and the venue operator.

13. Limitation of liability

Lovix is not liable for indirect, incidental, special, consequential, or punitive damages.
No liability for lost profits, revenue, operations, or data.
We are not responsible for damages caused by other users or event attendance decisions.
To the maximum extent permitted by law, we are not liable for claims or losses related to on-site or venue access, physical conditions at a venue, or conduct of the Event Organizer, venue, or their staff, including refusal of entry or removal.
Aggregate liability is limited to amounts you paid Lovix (if any) in the 12 months before the claim or incident giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Lovix, Nexo Labs LLC, and their affiliates from claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

Your use of the Services.
Your User Content.
Your violation of these Terms or applicable law.
Your interactions with Users or Event Organizers, including on-site or venue-related disputes in which you are involved as a customer or user of the Services.
Payment, refund, and chargeback-related claims connected to your transactions through the Services, except to the extent mandatory law cannot limit indemnity.

15. Termination

Lovix may suspend or terminate access if you violate Terms, create risk, or if we discontinue the Services.
You may stop using the Services and request account deletion at any time.
Provisions covering intellectual property, liability, indemnity, and governing law survive termination.

16. Governing law & disputes

Unless required otherwise by mandatory law, these Terms are governed by the laws of Israel, with disputes resolved in the courts of Tel Aviv. You consent to their jurisdiction.

17. Changes to the Services

We may change, update, suspend, or discontinue any part of the Services without liability. We appreciate feedback to keep improving.

18. Other legal terms

Platform intermediary (Israel)

Lovix acts as a technology intermediary under Israeli law. We do not initiate user content, edit it as publisher, or endorse it. We maintain reasonable notice-and-action procedures (reports, moderation queue, audit logs) and act promptly on valid complaints. See our Copyright Policy and Content Moderation Policy.

Entire agreement

These Terms, the Privacy Policy, Copyright Policy, Content Moderation Policy, and any applicable guidelines constitute the full agreement.

Severability

If a provision is unenforceable, the remaining sections stay in effect.

No waiver

Failure to enforce a provision is not a waiver of that right.

Assignment

We may assign our rights and obligations; you need written consent to assign yours.

19. Contact us

Have questions about these Terms or our Services? Reach out anytime:

Nexo Labs LLC 111 NE 1st St, 8th Floor, Suite #89239 Miami, FL 33132 Wyoming LLC (File No. 2025-001825198) Email: support@joinlovix.com

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