Customer Agreement

Purchase Terms

These terms govern ticket and table purchases on Lovix, a platform operated by Nexo Labs LLC, a United States company. By completing a purchase you accept this Customer Agreement, our Terms of Service (including Sections 6 and 7), and our Refunds policy.

Role of Lovix

  • Lovix is a ticketing marketplace and technology intermediary for Event Organizers. Nexo Labs LLC operates the platform; it is not the producer of third-party events unless Lovix is expressly listed as the organizer.
  • The Event Organizer is responsible for staging the event, admitting guests, and applying house rules. Lovix does not guarantee quality, safety, legality, attendance, or outcome of third-party events.

Price and the Lovix Service Fee

  • The face price is set by the organizer. Each paid ticket or table carries a Lovix Service Fee. The Lovix Service Fee is a charge for the Lovix platform service: booking and order processing, platform infrastructure, payment orchestration, customer support, account management, fraud and risk controls, and eligible Event Room features. It is not a payment-processing or transaction fee charged by a bank or card network.
  • Current default rates applied in the product are, for events in Israel, a fixed amount plus a percentage of face value (presently one Israeli shekel plus ten percent per ticket), and for other markets a percentage of face value (presently ten percent, with any fixed component as configured).
  • For each event, the organizer chooses who pays the Lovix Service Fee. Either you pay the face value plus the Lovix Service Fee, or the organizer absorbs the fee and you pay the face value only, which already includes it. The price shown on the event page and at checkout is the final price you pay, and the breakdown is shown before you pay.
  • Promoter commissions, if any, are taken from the organizer’s ticket revenue and are not an extra charge to you. Free tickets do not incur a Lovix Service Fee. An organizer may not charge you at the door for a ticket published as free; if this happens, report it to Lovix. Stated rates may vary by written agreement and may change as described in the Terms of Service.
  • The price shown at checkout is held for a limited time (currently about fifteen minutes in the app and about thirty minutes on the website). If that window expires before you pay, a new price is calculated and shown to you before any charge, subject to applicable law.
  • Payments are charged by Nexo Labs LLC in the currency of the event. If your card or account uses a different currency, your bank or card issuer may apply exchange rates or foreign-transaction fees. Those charges are set by your bank, not by Lovix.

Splitting a table with friends

  • The person who books a table (the host) can split its price with the friends they invite in the Lovix app. The host decides how much each person pays, and the shares must add up to the table price. The host pays their own share when booking. Each invited friend then receives a request and pays their own share in the app. A friend can also be invited without a share and joins as a guest.
  • Each person pays the Lovix Service Fee on their own share, calculated on that share as for a ticket. When the organizer absorbs the fee, each share already includes it. Because each share is a separate charge, the Lovix Service Fees paid on a split table can add up to slightly more than on a table paid in one charge.
  • Every share must be paid within twenty-four (24) hours of opening the table, and no later than four (4) hours before the event start (or doors time, if shown). The deadline is shown in the app. While the shares are being paid the table is held for the group, and it is sent to the organizer or venue for approval only once every share is paid.
  • If a friend declines or does not pay, the host can give that share to another friend or pay it. If not every share is paid by the deadline, or the host cancels the table before it is fully paid, the table is cancelled and everyone who paid receives a full refund, including the Lovix Service Fee.
  • A coupon lowers the table price before it is split, and the shares add up to the price after the coupon.
  • Once the table is fully paid, the refund rules in the Refunds policy apply to each share. Only the host can cancel the table.

Tickets and entry

  • A confirmed paid booking is your ticket. Present the in-app or web QR at the door.
  • The Event Organizer or venue may refuse entry. Whether a refusal leads to a refund depends on its reason, as described in the Refunds policy: refusals caused by the organizer or venue are refunded in full, and refusals caused by the guest (for example an invalid or already-used ticket, age or ID requirements, intoxication, or conduct) are not refunded automatically.

Cancellations and refunds

  • When self-service cancellation is available, you may cancel a paid booking until four (4) hours before the event start (or doors time, if shown). In that window, Lovix refunds what you paid minus the Lovix Service Fee: the face value when you paid the fee on top of it, or the face value minus the Lovix Service Fee when the price already included it. The Lovix Service Fee is not refunded when you choose to cancel, except where mandatory law requires otherwise.
  • If the organizer cancels the event, the venue declines your booking, your booking is not approved before the event ends, or you are refused entry for a reason on the organizer’s or venue’s side, you receive a full refund including the Lovix Service Fee.
  • See the Refunds policy for every refund case, Event Room purchases, and mandatory consumer rights.

Payment processing

  • Ticket and table purchases, on the website and in the Lovix mobile apps, are processed for Nexo Labs LLC by Stripe and its payment partners. You can pay by card, Apple Pay, or Google Pay where available. Card data is handled by Stripe; Lovix does not store full card numbers.
  • Refunds go back to the original payment method through Stripe. The time for funds to reappear depends on your bank or card issuer.
  • In-app purchases through Apple or Google (coordinated with RevenueCat) apply only to Event Room access: a one-time Event Room entry and an optional monthly auto-renewing subscription. Those purchases are billed, renewed, cancelled, and refunded under Apple’s or Google’s terms, and the subscription is managed in your store account.

Last updated: October 25, 2026. Lovix is a platform operated by Nexo Labs LLC.