Transparency and trust for every partner and guest

Lovix is a service and brand from Nexo Labs LLC. This Privacy Policy explains how we ("Lovix", "we", "us", "our" - and, where the context requires, Nexo Labs LLC) collect, use, share, and protect personal information of users age 13 and above. By using the Lovix mobile app or B2B platform, you agree to these practices. Last updated: October 18, 2026.

Questions about privacy?

Nexo Labs LLC, a Wyoming Limited Liability Company (File No. 2025-001825198), is responsible for the Lovix service. Email us anytime for privacy inquiries, data access requests, or to exercise your rights.

support@joinlovix.com

1. Information we collect

We collect personal information in three ways: data you provide, data gathered automatically during use, and data received from third parties.

Account & profile information

Full name, profile photo, gender, age/date of birth, and profile bio
Email address and phone number
Social usernames or profile links you choose to add (for example Instagram or TikTok)
Venue details for organizers: legal name, role, and contact info

User-generated content

Messages, photos, and media shared inside event room chats
Engagement signals such as room joins and reports you submit

Event & booking information

Reservation requests, ticket and table purchases, and guest list interactions
Booking history and context shared with event rooms
Payment-related identifiers from Stripe (ticket and table checkout in the app and on the website, refunds, and payouts) and from Apple, Google, or RevenueCat (Event Room in-app purchases and subscriptions), such as customer, transaction, refund, or payment IDs - we do not store full card numbers
Check-in records, including entry decisions, the refusal reason and any note recorded by door staff, and the resulting refund status

Matching and event-room social activity

Opt-in matching activity inside an event room (for example likes/swipes and matches)
Which event rooms you join and related attendance signals

Chat & communication

Messages sent in event rooms and private chats (if enabled)
Photos or videos sent via chat and support conversations

Verification

Age or identity verification artifacts when required
Proof of venue ownership for B2B accounts

Device & technical information

IP address, device identifiers, operating system, and model
Screen resolution, language settings, app version, and mobile carrier
Push notification tokens (FCM) when you enable notifications
Crash and diagnostic logs via Firebase Crashlytics

Usage information

Pages or screens viewed and actions performed
Events, lines, or chat rooms you interact with and time spent
Clicks, taps, and session duration

Location data

Approximate location derived from IP address
Precise GPS location only if you grant permission in the app

Cookies & tracking

Cookies and similar technologies for functionality, analytics, security, personalization, and advertising (if applicable)
Signals from Firebase Analytics, Firebase Messaging, Firebase Crashlytics, and AWS server logs

1.3 Information from third parties

Stripe for ticket and table purchases (app and website), refunds, and organizer/promoter payouts
Apple, Google, and RevenueCat for Event Room in-app purchases and subscriptions in the Lovix mobile apps
Event Organizers when you book their events
Other Lovix users in event rooms, as described in Section 3
Analytics and infrastructure providers such as Firebase and AWS
Marketing partners such as Meta and TikTok on the website, when you consent to marketing cookies

2. How we use your information

We process personal information to operate the platform, personalize experiences, communicate with you, keep the community safe, improve performance, and comply with the law. We do not perform automated decision-making that produces legal or similarly significant effects.

Platform functionality

Create and manage user accounts and organizer workspaces
Display events, process ticket and table purchases, and manage guest lists
Operate event rooms, chat, and optional matching between attendees

Personalization

Recommend relevant events and people attending the same event
Tailor the in-app and web experience to your preferences

Communication

Send confirmations, updates, and notifications via Firebase Messaging
Respond to customer support requests and product questions

Safety & moderation

Detect and prevent fraud, abuse, or policy violations
Moderate content and enforce our Terms of Use

Analytics & improvements

Understand how users navigate the apps and platform
Improve stability, performance, and develop new functionality

Legal obligations

Verify identity or age when laws require it
Comply with applicable regulations and lawful requests

3. How we share information

We do not sell personal information. We only share data in the limited situations below.

Service providers

We share only the data needed for vendors to perform work on our behalf, including Stripe (ticket and table payments, refunds, and Connect payouts), Apple, Google, and RevenueCat (Event Room in-app purchases), AWS (hosting, media storage, and email), Firebase Analytics, Firebase Messaging, Firebase Crashlytics, and Meta and TikTok advertising tools on the website when you consent.

Event Organizers

When you book an event, the organizer receives reservation details needed to admit you (such as name and booking/QR information). Organizers do not receive your private match messages.

Organizers and promoters

If you are a promoter, organizers you ask to work with, or who already work with you, see your profile (name, photo, description, social links, and the countries, cities, skills and languages you chose) and activity numbers from Lovix: tickets sold through your links, guests who actually entered according to door check-in, cancellations, clicks, and how many events, venues and organizers you worked with. Organizers never see how much money you made or the commissions you earned. If you turn on "Show me in organizer search" in your promoter profile, every organizer on Lovix can find this profile and these numbers and invite you; your email and phone are not shown in search. You can turn search off anytime in your promoter profile.

Other Lovix users

If you join an event room and opt in to matching, other consented attendees in that room may see profile information you chose to share, such as name, photos, bio, age, and gender. General chat may display a guest label rather than your full profile.

Legal compliance

We may disclose information in response to court orders, government requests, or law enforcement investigations when required by law.

Corporate transactions

If Lovix is involved in a merger, acquisition, or sale, your information may be transferred to the new entity.

4. Your rights and choices

Depending on your location, you may exercise the following rights. We will verify your identity before processing a request and respond within the time period required by law.

Access the information we hold about you
Update or correct your account data in the app settings
Export a portable copy of your data via Settings or GET /api/user/privacy/export (authenticated)
Request account deletion via Settings or POST /api/user/privacy/request-deletion
Opt out of certain data uses or disable push notifications
Withdraw consent for precise GPS location collection in device settings
Under Israeli Privacy Protection Law and GDPR-style regimes: object to processing, restrict processing, or lodge a complaint with a supervisory authority where applicable

Submit a request by emailing privacy@joinlovix.com or use in-app privacy tools. You may also email support@joinlovix.com for general privacy inquiries.

5. Data security

We use reasonable technical and organizational measures to safeguard personal data, though no system is completely secure.

Secure AWS infrastructure with network and access controls
Encrypted communication channels between apps and servers
Role-based permissions and internal access governance
Monitoring for suspicious activity and abuse

6. Data retention

We retain information only as long as needed to run the platform, comply with legal obligations, support security and fraud prevention, and verify account ownership. Most data is deleted once you close your account unless retention is legally required.

7. Children’s privacy

Lovix is not intended for children under 13. If we become aware of an account belonging to a child under 13, we delete it promptly.

8. International data transfers

Your information may be stored or processed on AWS servers located outside your country. By using Lovix you consent to these transfers.

9. Changes to this policy

We may update this Privacy Policy as our services evolve. We will update the "Last Updated" date above and, when appropriate, provide additional notice.

10. Contact us

Nexo Labs LLC • Privacy Office
111 NE 1st St, 8th Floor, Suite #89239
Miami, FL 33132
Wyoming LLC (File No. 2025-001825198)
📩 support@joinlovix.com