When a guest's payment fails
How failed charges show up in Bookings and what you can do about it.
Failed payments show up in Bookings with their status. Guests can often try again from the app.
What to do
- Filter Bookings by payment status to find the failed ones.
- Reach out to the guest the way you usually do and ask them to try checkout again in the Lovix app.
- Still failing? Contact support with the times it happened so we can check the payment gateway.