Troubleshoot failed payouts or charges
Steps before contacting support when a transaction looks stuck.
Most failures stem from outdated bank details, card expirations, or fraud checks.
Checklist
- Verify the guest or promoter payment method inside the relevant profile.
- Retry the action after 15 minutes in case of temporary processor outages.
- Collect error codes from Bookings or Stripe receipts and email support@joinlovix.com with your business ID.