Fix failed payouts or charges
What to check before you contact support about a stuck payment.
Most failures come from outdated bank details, expired cards or fraud checks.
Checklist
- Check the guest's or promoter's payment method in their profile.
- Wait 15 minutes and try again, in case the payment processor has a temporary outage.
- Grab the error codes from Bookings or your Stripe receipts and email support@joinlovix.com with your venue ID.